Customer Service Representative / Dispatcher

(Fridays and Saturdays, 9AM-5PM)

If you’re friendly, good with people, and naturally calm under pressure, this is honestly one of the most important and rewarding roles in our company. You’re the first voice people hear when their sprinklers break, their yard floods, or they’re trying to book a service. Your job is simple: make people feel safe, cared for, and taken seriously. When you do that, everything else falls into place—better booking rates, happier customers, and techs who walk into jobs already set up for success.

This is an entry-level position, and you don’t need any irrigation experience at all. If you’re good on the phone and you learn quickly, we can teach you everything else.

It’s a remote job, but you’ll come into the office occasionally for meetings, training, filming content, or team events. You’ll need a quiet space to work (if you have loud dogs, kids, or roommates who constantly interrupt, this job probably won’t be a good fit unless you can isolate somewhere). You can use your own laptop and headset, or we can provide them.

What You’ll Do

You’ll basically run the communication hub of the business. Daily tasks include:

Answering inbound calls with warmth and confidence
Scheduling jobs and managing our service calendar
Adjusting routes and dispatching techs efficiently
Helping customers understand what to expect
Sending reminders, follow-ups, and review requests
Texting customers through Housecall Pro
Chatting with customers via Google and our website
Updating notes, photos, and job details in HCP
Helping calm down frustrated customers and make them feel taken care of
Working with our technicians so they’re set up for success
Building relationships with repeat clients

If you’re the kind of person strangers just naturally open up to, you’ll crush this job.

Tools You’ll Learn

You’ll use:

Housecall Pro (HCP)
GoHighLevel (GHL)
Microsoft Office (Excel/Sheets knowledge is a plus)
Google Drive
Our website editing tools
Canva
SEO Tools
Content creation tools (optional but available)

We’ll teach you everything—even website building, SEO, and marketing skills if you want them. These are extremely valuable skills in today’s job market and can take you far.

What This Job Is Like

This job is for someone who:

Likes helping people
Enjoys talking on the phone
Pays attention to details
Stays calm even when people are stressed
Is friendly and casual but still professional
Learns fast and picks up new software easily
Likes having a role that matters

You are the person who turns a stressful customer moment into a story of human caring. People remember the voice that made them feel safe.

Perks & Culture

You’ll be part of a company that actually has fun together. We do:

Company trips (Bear Lake, Sundance)
Campouts and barbecues
Pool parties
Golf events
Team dinners
Content shoots and behind-the-scenes days

We also offer:

A remote-friendly schedule
Occasional office drop-ins
Free laptop/headset if needed
Bonuses for performance
Free merch and uniforms
Training on high-value skills (SEO, marketing, CRM systems)

What Success Looks Like

A successful CSR:

Makes customers feel safe, heard, and important
Builds trust on every call
Speaks warmly and confidently
Fills the schedule efficiently
Keeps technicians informed and supported
Helps earn reviews that mention the “nice person on the phone”
Remembers little details about customers and techs
Moves customers from stressed to relieved in one conversation

This is AI-resistant customer service—the real human stuff companies pay top dollar for.

Growth & Advancement

If you perform well, you can grow into:

Office Manager
Marketing support (SEO, ads, content creation)
Hiring and HR
Full customer experience management
Executive-level operations roles over time

We love promoting from within, and this role is the foundation for that.